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BigChange Launches User-Friendly Customer Portal for Seamless Job Booking and Tracking

by Anna

BigChange, a leading provider of job management solutions, has unveiled its latest offering—a customer portal designed to streamline job booking and tracking for its users. This innovative portal empowers customers to effortlessly schedule and monitor jobs online, gaining immediate access to essential job details, historical records, including bookings, job cards, images, quotes, and invoices. Furthermore, it enables real-time tracking of engineers in transit and provides estimated arrival times.

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BigChange’s comprehensive suite of services caters to facilities management companies, electrical contractors, heating engineers, and plant hire firms. With an increasing shift from paper-based to digital workflows, the company’s customer portal is a game-changer, affording corporate customers 24/7 access to their accounts from any connected device.

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Jonathan Isaacs, Product Marketing Manager at BigChange, explains, “BigChange is proving particularly popular with service companies that want to expand and win larger contracts. With the introduction of digital working and a very flexible app, they find they can meet the most stringent demands of larger corporate and public sector clients. The portal provides a transparent, easy-to-access and real-time view of all jobs and finances, it’s exactly what their customers want.”

The newly launched customer dashboard is an integral part of BigChange’s comprehensive job management system, which includes a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence.

To book a service, whether it’s an emergency call-out or a new installation, customers can effortlessly complete an on-screen booking form with a user-friendly calendar to select and request a convenient time slot. Once confirmed, the job is swiftly assigned and scheduled. BigChange’s software can automatically generate notifications, such as reminders and job completion updates. Meanwhile, customers can easily monitor job progress via the portal, gaining instant access to job cards, quotes, and invoices.

BigChange has collaborated closely with its customers to develop this portal, with a particular focus on enhancing accessibility, customization, and user-friendliness. The portal’s website adheres to international accessibility standards, ensuring it is user-friendly for everyone and accessible to individuals with disabilities.

Jonathan Isaacs elaborates, “We realized that the customer portal would be, in effect, the public face of our customers, in the eyes of their own customers. So, we set out to make it as professional and easy to use as possible, as well as seamlessly integrating into their clients’ own working practices and branding. And to ensure there are no barriers to its use, we’ve also made sure it meets the most demanding standards, such as offering very high levels of accessibility.”

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